According to the Danish Sales Act, all goods have a 24-month right of complaint. The right of complaint means that you as a customer can complain about faults and defects in the product that have arisen up to 24 months after purchase. However, it is a prerequisite that these defects have not arisen as a result of incorrect use of the product or other harmful behavior that has caused the defect. You must file a complaint within a reasonable time after you have discovered the defect. If you file a complaint within two months of the defect being discovered, the complaint will always be timely. As a consumer, you can demand replacement of the goods if the complaint is justified and replacement does not entail unreasonable costs for Art By Palaz, or is otherwise impossible.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.